Refund policy
Returns & Refund Policy
Nodor International Limited
Trade Customers
At Nodor International Limited, we are committed to providing quality products and excellent customer service. If you experience any issues with your order, we encourage you to contact us as soon as possible so that we can work with you to find a suitable resolution.
Damaged, Incorrect or Missing Goods
If goods arrive damaged, incorrect, or incomplete, please notify your Nodor account manager promptly and provide any relevant information, including photographs where applicable.
We may request additional details to investigate the issue and determine the most appropriate resolution.
Returns
As a business-to-business supplier, returns are not automatically accepted and must be authorised by Nodor International Limited in advance.
If you wish to return goods, please contact your Nodor account manager who will review the request and advise on the available options.
Any approved returns must be returned in accordance with the instructions provided by Nodor.
Refunds and Credits
Where a return or claim is approved, Nodor International Limited may, at its discretion:
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Replace the goods;
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Repair the goods where appropriate;
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Issue a credit note; or
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Provide a refund.
The resolution offered will depend on the nature of the issue and the circumstances of the claim.
Contact Us
If you have any concerns regarding your order, please contact your Nodor account manager in the first instance.
Alternatively, you can contact us at:
We value our customer relationships and will always endeavour to resolve any issues fairly, promptly, and professionally.