Shipping policy
Shipping Policy
Nodor International Limited
Trade Customers
Nodor International Limited supplies products to approved distributors, retailers, wholesalers, and trade customers worldwide.
Order Processing
Orders are processed during normal business hours, Monday to Friday (excluding public holidays).
Orders will be processed once:
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Payment has been received in full; or
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Approved credit terms have been verified on the customer account.
Whilst we aim to dispatch orders promptly, processing and dispatch times may vary depending on product availability and order volumes.
Delivery
We work with a range of trusted delivery partners to ensure orders are delivered efficiently and securely.
Delivery times provided are estimates only and are not guaranteed. Transit times may vary depending on destination, customs clearance, carrier performance, and other factors beyond our control.
Shipping Charges
Shipping charges will be calculated and displayed during checkout, or applied in accordance with your agreed trade terms.
Customers are responsible for any applicable import duties, customs charges, taxes, or local fees unless otherwise agreed in writing.
Delivery Address
Customers are responsible for ensuring that delivery details are accurate and complete at the time of ordering.
Nodor International Limited cannot accept responsibility for delays or additional costs resulting from incorrect delivery information.
Receipt of Goods
Customers should inspect all deliveries upon receipt.
Any shortages, damages, or delivery discrepancies should be reported to your Nodor account manager as soon as reasonably possible, together with supporting information and photographs where appropriate.
Stock Availability
Whilst we make every effort to maintain accurate stock information, product availability cannot be guaranteed.
If an item becomes unavailable after an order has been placed, your Nodor account manager will contact you to discuss the available options.
Shipping Queries
For any questions regarding the status of your order, delivery arrangements, or shipping requirements, please contact your Nodor account manager in the first instance.
Alternatively, you can contact us at:
We are committed to working closely with our trade partners to ensure orders are delivered efficiently and any issues are resolved promptly.